![]() ![]() New Requirements for Getting Lodging When AA Delays YouĪmerican Airlines also clarified how passengers will get lodging covered when there’s a covered delay. That could mean you lose your valuable upgrade certificate entirely. So an upgrade may have expired by the time you’re downgraded. After a recent change, travelers can now apply upgrades for travel beyond the now-shortened expiration date. American Airlines elite flyers may have applied a systemwide upgrade to the flight. Presumably, American Airlines would refund any miles, cash and/or upgrade certificates applied to a flight when rebooking a traveler in their originally ticketed cabin.īut that could still lead to issues. For long-haul international flights, the cost to upgrade is 25,000 miles plus $350 each way. For example, a traveler may have applied an American Airlines mileage upgrade to upgrade from economy to business class. However, not all upgrades are complimentary. In the case of an elite passenger that received a complimentary upgrade on a domestic flight, it’s reasonable that American Airlines is only obligated to rebook the passenger in economy on a replacement flight. ![]() We’ll rebook you in your originally ticketed cabin or class with your original form of payment.Īgain, this may sound reasonable in theory. Rebooking a Flight When You’re UpgradedĪnother clarification that American Airlines added to its Conditions of Carriage affects those that have cleared upgrades: Beyond that, we have no further contractual obligation. ![]() If your flight was delayed or canceled and you don’t accept our alternative arrangements, or none were available, we’ll refund the remaining ticket value and any optional fees according to our involuntary refunds policy. That can be the difference between making it to a meeting or special event and not.ĭoes that sound unacceptable? In that case, American Airlines has now clarified that its only “contractual obligation” would be to refund the unused portion of your ticket: However, on routes with one flight per day, this may mean a delay of 24 hours. When your flight is canceled or a delay will cause you to miss your connection, we’ll rebook you on the next American Airlines or American partner flight with available seats.įor routes with multiple American Airlines flights each day, this policy may lead to just a delay of a few hours. Previously, American Airlines’ policy was to “rebook you on the next flight with available seats.” Now American Airlines only commits to rebooking you on the next American Airlines or partner flight: Changes to American’s Rebooking PolicyĪnother notable change to American Airlines’ Conditions of Carriage covers what the airline will do “when your flight is canceled or a delay will cause you to miss your connection.” However, according to its contract with flyers, AA has the option to strand passengers in just this way. While they worked on finding another way home, flyers had to cover their own meals, transportation and lodging costs out of pocket.Īmerican Airlines would likely avoid creating such a high-profile story, if only for PR purposes. As required by their Contract of Carriage, Sun Country refunded passengers the return portion of their flights. After a blizzard caused the cancellation of two flights, Sun Country Airlines opted not to operate rescue flights, stranding 250 passengers in Mexico. That may sound far fetched, but a similar situation played out in 2018. To get home, you’d be left needing to buy a one-way international ticket-which is likely to be a lot more than $100-or use points and miles to save the day. In this case, American Airlines can simply refund you $100 and leave you stranded in Cabo. However, when it’s time to return to the U.S., mechanical issues lead to the cancellation of your American Airlines flight home. Say you book a $200 round-trip flight to Cabo San Lucas, Mexico. This policy now allows American Airlines to legally strand you at a destination and/or force you to book last-minute flights to get where you need to go. This may seem reasonable, but it can be a huge pain in practice. If we or our airline partner fails to operate or delays your arrival more than 4 hours, our sole obligation is to refund the remaining ticket value and any optional fees according to our involuntary refunds policy. However, going forward, American Airlines clarifies that it only owes travelers a refund of the unflown portion of their ticket: In these cases, American Airlines has generally rebooked travelers on later flights-including on partner airlines and sometimes even competitors. Perhaps the most notable change is to American’s responsibilities when there’s a cancellation or delay of more than four hours. What American Airlines Owes You for Cancellations or Delays ![]()
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